BitMart has introduced a preliminary resolution plan for its financial difficulties, offering users with unsettled balances three distinct refund options. The exchange acknowledged a balance shortfall of approximately $319.5 million, attributed primarily to a December 2021 hack and compounded by deteriorating financial performance in the current year.

The company plans to hold consultations on this proposal in October 2026, followed by court applications for approval between December 2026 and January 2027. BitMart engaged Alvarez & Marsal as a financial advisor in September to assess assets. The firm cited additional factors worsening its position, including a crypto market downturn, declining revenues, futures trading losses, and negative impacts from wash trading groups exploiting rebate programs. Since May 2026, social media attacks by these groups reportedly triggered panic withdrawals. Users' balances will be converted into dollar equivalents based on volume-weighted average prices from July 26, 2026, verified by an independent court-appointed representative.