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KuCoin Rising11 days ago
Clearer first responses would make support more effective
Support at KuCoin eventually resolved my issue. I had to explain the situation twice before it reached the right team, but the final response was useful and professional. Faster routing would make the overall experience much better.
0 responses0 helpful
OKX Rising24 days ago
The final support response was helpful and professional
I contacted OKX support about an account question. The first response was fairly general, but the follow-up addressed the issue more clearly. It would be helpful if the initial reply included more specific steps instead of sending users through several help pages.
0 responses0 helpful
Binance Rising25 days ago
Account restriction lacked a clear explanation
The reviewer said the account was restricted without a clear reason and that support did not provide concrete steps for restoring access.
0 responses0 helpful
LBank Rising33 days ago
The final support response was helpful and professional
Support at LBank eventually resolved my issue. I had to explain the situation twice before it reached the right team, but the final response was useful and professional. Faster routing would make the overall experience much better.
0 responses0 helpful
Latest Discussions
The most recent reviews and community discussions.
KuCoin11 days ago
Clearer first responses would make support more effective
Support at KuCoin eventually resolved my issue. I had to explain the situation twice before it reached the right team, but the final response was useful and professional. Faster routing would make the overall experience much better.
0 responses0 helpful
KuCoin21 days ago
The support team helped once the case reached the right person
I contacted KuCoin support about an account question. The first response was fairly general, but the follow-up addressed the issue more clearly. It would be helpful if the initial reply included more specific steps instead of sending users through several help pages.
0 responses0 helpful
OKX24 days ago
